The response time to your inquiry depends on the complexity and workload of technical support. Typically, a response is received within 15-30 minutes. Technical support via Skype is not available.
Recommendations for Contacting Technical Support
Before reaching out to technical support (hereafter TS), we recommend searching for your question in our Help Center. There may already be an answer to your question. If you do not find an answer to your question in the Help Center, report your issue to Technical Support.
We also recommend formulating your questions as precisely as possible. Please consolidate all your inquiries into a single ticket, rather than creating multiple questions in one ticket. Avoid sending single-word messages in separate requests, as such messages will be closed by TS staff immediately.
We also recommend formulating your questions as precisely as possible. Please consolidate all your inquiries into a single ticket, rather than creating multiple questions in one ticket. Avoid sending single-word messages in separate requests, as such messages will be closed by TS staff immediately.